Client and Billing Coordinator Position

• Billing & Payments: Process insurance claims, manage denials, and ensure timely payments. Follow up on outstanding balances and client billing inquiries.
• Credentialing: Assist with onboarding new therapists to insurance panels and maintain credentialing records.
• Client Scheduling & Coordination: Support intake coordination by scheduling clients, verifying insurance benefits, and ensuring all paperwork is complete for new and existing clients.
• Administrative & Office Support: Maintain client records in the CRM and Electronic Health Record (EHR) system – we use Simple Practice. Generate reports, and track authorizations for services.
• Collaboration & Communication: Work closely with the Client Care Coordinator (CCC) to manage intake calls, client inquiries, and scheduling. Communicate with clinicians regarding availability, cancellations, and billing updates.
• Marketing & Outreach:<>/strong Assist in marketing efforts such as newsletters and social media content.
• Meetings & Team Involvement: Participate in team meetings, diversity and inclusion discussions, and ongoing training opportunities.

• Experience in medical billing, insurance claims processing, or administrative healthcare settings preferred.
• Strong attention to detail and ability to stay organized in a fast-paced environment.
• High level of professionalism, reliability, and communication skills.
• Comfortable using technology, including Google Suite, CRM systems, and Electronic Health Records (EHR).
• Ability to work independently while collaborating with a supportive team.
• Experience in the mental health field or familiarity with HIPAA compliance is a plus.

This Position is NOT for You If You:

• Are just looking for a job to clock in and out of.
• Prefer working alone rather than collaborating as part of a team.
• Have difficulty staying organized and managing multiple priorities at once.
• Tend to struggle with details or lack follow through

This Position is Perfect for You If You:

• Love supporting others and contributing to a mission-driven team.
• Are highly detail-oriented and thrive in an organized environment.
• Take initiative and are proactive in problem-solving.
• Are comfortable receiving and implementing feedback to improve processes.

• Salary: $42,000 – $50,000/annually
• 36-40 hour work week (leaving more time for work/life balance)
• Paid vacation time
• Paid sick time
• Paid holidays
• Paid volunteer time
• 401(k) Retirement Account with company matching
• Health insurance, vision, dental and life
• Company charitable donation match
• Bi-monthly DEI workgroups and training sessions available to all staff (admin and clinical)
• Opportunities for team building, both inside and outside the office, through activities and FWC hosted events
• Snacks, coffee, and more snacks – we like to keep everyone fed and caffeinated
• Calm and inviting office space with windows/natural light in each room

• Full-time, in-office (Monday – Friday, 10 AM – 6 PM)
• No remote work available
• Occasional availability for urgent/emergency requests outside of work hours may be required.

Promoting inclusion: We welcome and strongly encourage applications from people of all backgrounds, including those from historically marginalized or underrepresented communities. Our practice is dedicated to fostering an inclusive environment that honors the diverse identities of our team and clients. We promote hiring of varying backgrounds, beliefs, and specialties to better serve the diverse and unique experience of our clients. It is also important that our office promotes a foundation of diversity, equity, and inclusivity in its culture and practice. We hold bi-monthly DEI group discussions to further understand our own biases, and to look at how we can better serve our diverse community and minority populations.

If you feel like this sounds like a fit for you, follow the link below to apply now and we will reach out to schedule a time to chat!